About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup

Did you lot observe missing information after you restored your iPhone, iPad, or iPod touch with iCloud Fill-in? Larn more.

Things you can check

  • Make sure that yous correctly restored your iOS device from iCloud Fill-in. When you sign in to iCloud, it's not the aforementioned as when you lot restore from iCloud Backup. Learn how to restore from iCloud Backup.
  • Make sure that iCloud Backup includes the kind of information that yous're missing. If yous restore an iPad from an iPhone backup or vice versa, some data won't restore.
  • If an app asks for your Apple ID countersign during the restore procedure, make sure that y'all enter it. Some apps and services, like the App Store, need your password earlier they tin can restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.
  • If the restore procedure takes a long time to stop, or if you receive an error message, learn what to do.
  • Yous can also check to see if you accept any backups on your computer that may comprise the information that's missing.
  • Sometimes the restore process may wait complete, but your device is still downloading information in the background. To check this, tap Settings > [your proper noun] > iCloud > iCloud Backup. If your device is still being restored, you lot come across "This [device] is currently being restored and will automatically back up when information technology is washed."

    iPhone showing iCloud Backup turned on

Desire to acquire more? Go along reading to discover what's included in iCloud Fill-in.

Near your apps, music, movies, and TV shows

iCloud Backup includes information most your buy history from the Apple Music app, Apple tree TV app, Apple Books app, Apple Podcasts app, and the App Store. After you restore from iCloud Backup, your purchased media automatically downloads once again from Apple tree services. Availability of redownloads varies by state or region. Previous purchases may be unavailable when they've been refunded or aren't available in the store anymore. Some previously purchased movies may not be available for redownload from Apple TV.

For some tertiary-party apps, yous may demand to download data from the app provider again.

If you used iTunes Match to download previously matched or uploaded songs, albums, or playlists to your device, sync your device on a computer that has your content to recover media that wasn't purchased from the iTunes Shop or isn't available through iTunes Friction match.

To recover content purchased with a different Apple ID, sign in with the Apple ID associated with that buy.

Almost your photos

When y'all utilize iCloud Photos, your photos and videos automatically upload to iCloud. They aren't included in your nightly fill-in. Later you restore your device from iCloud Fill-in, stay connected to Wi-Fi so that your photos and videos tin begin to download.

If yous haven't turned on iCloud Photos, iCloud Backup may include photos and videos in your Photos or Camera Roll. Not sure if iCloud Photos was turned on when you made the fill-in? After you restore your device, check Settings > [your name] > iCloud > Photos. If iCloud Photos is turned on, and so the photos were stored in iCloud Photos.

If the photos and videos were included in the backup, they'll download to your iOS device in the groundwork when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.

Larn more nearly what's included in iCloud Backup and how to sync photos from a computer.

Nearly iCloud Drive

If you utilise iCloud Drive, your documents aren't included in iCloud Backup. They remain updated and available across your devices considering they alive in iCloud. If you want to salvage your iWork files manually, you can save them to your Mac or PC.

If you tin can't find your iWork documents after you lot restore your device, get to iCloud.com and check in the iCloud Drive app.

About your Calendar and Contact data

When Calendar and Contact information restores from iCloud Backup, your settings and old data restore first. Then, iCloud pushes your updated Calendar and Contact information to your device, overwriting the old data. This update happens automatically and usually occurs before y'all notice the old information.

About your Post and Notes data

Since your Mail already lives in iCloud, information technology isn't included in iCloud Backup. iCloud Backup does include the settings for your iCloud electronic mail business relationship and any other email accounts on your device. Subsequently you restore from iCloud Fill-in, iCloud and your other email providers supplant your available email messages so you can pick upwardly where you left off.

If yous ready your device to store Notes in iCloud, iCloud sends those notes to your device after the restore process finishes. To find storage options for Notes in iOS x.3 or afterwards, tap Settings > [your name] > iCloud.

Notes data stored by a third-party service (similar Microsoft Substitution) isn't backed up to iCloud. Contact the provider of that service for information about how to recall your data.

Virtually your Messages and Phonation Memos data

With Letters in iCloud and Vox Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren't included in your fill-in. After you restore your device from iCloud Fill-in, stay connected to Wi-Fi and so that your text messages and vocalisation recordings tin download.

If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you lot restore. Stay continued to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.

Sometimes, if yous restore a device from a backup of another kind of device, your Messages and Vocalism Memos won't restore. For example, if you utilize an iPad backup to restore an iPhone, your Letters and Voice Memos may not announced on the iPhone.

If your information is still missing after you restore, you can endeavour to restore from a different backup in iCloud or on your computer. Always back upwards your current information on your computer earlier yous try to restore from iCloud Fill-in.

*If you use iOS 11 or earlier, or macOS High Sierra or earlier, your Vocalisation Memos are included in iCloud Backup, not iCloud.

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